FAQs

Shoely is a personalized online shoe store that exists to inspire movement by helping you feel GREAT on your feet. To achieve this, we leverage mobile 3D scanning technology to make finding perfect fitting shoes easier than ever.

The benefits of perfect fitting shoes can positively impact the lives of nearly ALL human beings. That said, Shoely is especially useful for people currently suffering from foot pain, discomfort or fatigue, people who put a lot of stress and strain on their feet as a result of their profession or recreational activities and people who simply want to have a bit more pep in their step each day.  

Getting started with Shoely is super simple.

Here’s how the magic happens:

1. Your feet are 3D scanned with our iPhone app. It takes less than 5 minutes and captures the exact shape of each foot at 1mm accuracy.
2. We use your foot scans to "virtually" try on every shoe we sell...so you never have to!
3. You shop from more than 8,000 shoes at shoely.com without worrying about how they'll fit...you won't even have to select a size!

Getting scanned is simple and can happen in a couple different ways. First, you can check our website and/or social media feeds to attend a Shoely community event (currently only in San Diego, CA) or visit our "Request 3D Scan" page to have a Shoely Fit Expert come to you to capture your scans (also currently only in San Diego, CA). 

In order to experience the benefits of Shoely, we need to collect a 3D scan of each of your individual feet at 1mm accuracy. This process typically takes about 5 minutes, and requires you to be barefoot and able to stand comfortably on each foot. That's it!

You rely on your feet for almost everything, so keeping them happy is pretty important, right? Investing in good shoes is critical, but the truth is, all mass-produced shoes lack the support your unique feet truly need. This leads to unnecessary pain, discomfort and fatigue and ultimately slows you down. Custom insoles are made just for you and inserted into any shoe to provide perfect support, helping to boost comfort, relieve pain and improve your overall well-being.

First, we cannot overemphasize that Shoely Custom Insoles are 100% custom to you. Each pair produced is literally one of one. There are plenty of insoles on the market ranging from $10-$200 per pair that are mass-produced in “cookie-cutter” shapes but we believe that most of them simply miss the mark because they aren’t built to support YOUR unique feet. On the custom orthotic/insole end of the spectrum, there are options from $99 to $500 per pair, with some being quite effective, but generally being way too expensive and hard to get for most people. 

The rule of thumb we recommend is that you retire your custom insoles when you retire the shoes they’re in. We recommend simply putting your custom insoles in when you get your new shoes and you never have to take them out. They’ll just be there in the background, every step of the way, keeping you perfectly supported.

Shoely Custom Insoles consist of a moisture-wicking polyester top cover, shock-absorbing EVA foam and a proprietary thermoplastic core that provides a supportive yet dynamic element to the insole.

While it is definitely possible to have legitimately flat feet, research suggests it is quite rare (less than 8% of population). The most common type of “flat feet” occurs when standing or placing weight on one’s arches, causing them to collapse. When unweighted, these arches return to a normal height. In these instances, Shoely Custom Insoles can help support the feet in their unweighted position to help prevent arch collapse.