FAQs

Shoely is a new online shoe store using advanced technology to deliver perfect fitting shoes. With a quick 3D foot scan from any iPhone with Face ID, Shoely’s team of online experts can analyze your unique foot shape and biomechanics to recommend shoes that’ll boost comfort, enhance performance and prevent injuries.

At shoely.com, you’ll find 10K+ shoe styles available, from all the brands you love, at standard retail prices, with free shipping and returns. You can even personalize any shoe with Shoely Custom Insoles, made from your 3D foot scans, to take your comfort to a whole new level!

The benefits of perfect fitting shoes can positively impact the lives of nearly ALL human beings. That said, Shoely is especially useful for people currently suffering from foot pain, discomfort or fatigue, people who put a lot of stress and strain on their feet as a result of their profession or recreational activities and people who simply want to have a bit more pep in their step each day.  

A Shoely Custom Shoe Fitting makes it easy to find the perfect shoes for your feet — and upgrades them with custom insoles crafted from your 3D foot scans.It starts with a 5-minute scan guided by one of our experts. Then, The Shoeru — our founder with 20+ years of experience fitting shoes — reviews your scans and sends you a personalized fit report with expert shoe recommendations.From there, you pick your shoes and we handle the rest: custom insoles made to match your exact foot shape, installed in your shoes, and shipped right to your door.Most shoes are built for the average foot. You’re not average — and your feet shouldn’t pay the price. Shoely helps you move better, feel better, and finally enjoy shoes that actually fit.

You rely on your feet for almost everything, so keeping them happy is pretty important, right? Investing in good shoes is critical, but the truth is, all mass-produced shoes lack the support your unique feet truly need. This leads to unnecessary pain, discomfort and fatigue and ultimately slows you down. Custom insoles are made just for you and inserted into any shoe to provide perfect support, helping to boost comfort, relieve pain and improve your overall well-being.

First, we cannot overemphasize that Shoely Custom Insoles are 100% custom to you. Each pair produced is literally one of one. There are plenty of insoles on the market ranging from $10-$200 per pair that are mass-produced in “cookie-cutter” shapes but we believe that most of them simply miss the mark because they aren’t built to support YOUR unique feet. On the custom orthotic/insole end of the market, there are options from $200 to $500+ per pair, with those prescribed by a medical professional being most effective, but generally being way too expensive and hard to get for most people. 

This video will walk you through the process. If you run into any issues, just reach out!

The rule of thumb we recommend is that you retire your custom insoles when you retire the shoes they’re in. We recommend simply putting your custom insoles in when you get your new shoes and you never have to take them out. They’ll just be there in the background, every step of the way, keeping you perfectly supported.

Shoely Custom Insoles consist of a moisture-wicking polyester top cover, shock-absorbing EVA foam and a proprietary thermoplastic core that provides a supportive yet dynamic element to the insole.

While it is definitely possible to have legitimately flat feet, research suggests it is quite rare (less than 8% of population). The most common type of “flat feet” occurs when standing or placing weight on one’s arches, causing them to collapse. When unweighted, these arches return to a normal height. In these instances, Shoely Custom Insoles can help support the feet in their unweighted position to help prevent arch collapse.

Orders for custom insoles and custom-fit shoes typically arrive to customers within 7-10 business days. All orders received after 12pm PT go into production the following business day. Please allow up to 7 business days for customization to be completed.  You will always receive a shipping confirmation via email once your items are en route.

Shoely Yours members can return shoes to us for any reason within 30 days of purchase date. Returns for non-members must be new, unused and in original packaging. 

Shoely Custom Insoles come with a 60 Day Feel Great Guarantee. This means you can wear them for up to 60 days and send them back for a refund if you are not completely satisfied. 

For all return requests, please reach out to us via the Contact Us page.  

First, log into your account using your phone number and one time access code. Then, from the navigation menu, click on 'Shoely Yours' to go to your member portal. Click the 'Redeem Credits' button and follow the on-screen prompts to redeem your credits. You'll receive a discount count that can be applied at checkout.

First, log into your account using your phone number and one time access code. Then, from the navigation menu, click on 'Shoely Yours'. Click the 'Cancel Membership' link and follow on-screen instructions.

If you run into any issues, please reach us directly through the Contact Us page.